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Scaling the Co-Pilot: How Wendy’s FreshAI Cracked the Drive-Thru Code in 2026
The QSR space has been notoriously brutal on early-stage AI pilots, with several legacy brands quietly sunsetting their drive-thru voice bots over the last two years due to high hallucination rates and accuracy failures. But by mid-2026, Wendy’s has officially cracked the code. By scaling its Google Cloud-powered ‘FreshAI’ system to over 500 locations nationwide, […]
