Video
Scaling Extreme Hospitality: The Economics Behind Haidilao’s Hotpot Empire
How do you scale an obsessive, almost theatrical level of customer service across thousands of international locations without fracturing the brand identity? This excellent documentary analysis breaks down the operational alchemy of Haidilao, the Chinese hotpot juggernaut that has redefined consumer expectations in the dining sector. From offering free manicures in the waiting area to […]