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Predictive Frying: Wingstop’s Pivot from Voice Bots to Kitchen AI
For the past few years, the restaurant tech sector has been obsessed with front-of-house automation, specifically replacing drive-thru operators and phone clerks with conversational AI voice bots. Wingstop initially led this charge, piloting automated phone order systems in 2023. But as we move deep into 2026, the brand has executed a brilliant strategic pivot. Realizing […]