Throughput Over Everything: Chick-fil-A’s 4-Lane Elevated Drive-Thru is a Labor Math Masterpiece
Let’s stop pretending that a minor menu tweak or a new app interface is going to save QSR unit economics. In a $20-per-hour labor market, the only metric that dictates survival is transactions per labor hour. While the rest of the industry plays defense by shrinking their kitchen footprints, Chick-fil-A has gone aggressively on the […]