Video
The 18-Second Window: Decoding Chick-fil-A’s Drive-Thru Logistics Machine
Forget the smiling faces and the ‘my pleasures’; if you want to understand why a single Chick-fil-A box generates more revenue than three of its competitors combined, you have to look at the asphalt outside. This breakdown of Chick-fil-A’s drive-thru logistics strips away the marketing to reveal a ruthless, highly synchronized industrial supply chain operating […]
