The QSR space has been notoriously brutal on early-stage AI pilots, with several legacy brands quietly sunsetting their drive-thru voice bots over the last two years due to high hallucination rates and accuracy failures. But by mid-2026, Wendy’s has officially cracked the code. By scaling its Google Cloud-powered ‘FreshAI’ system to over 500 locations nationwide, […]
As we navigate the back half of 2026, global food logistics are increasingly held hostage by macro-volatility. Escalating geopolitical tensions in the Middle East have severely destabilized energy markets, while shipping lane disruptions continue to threaten the predictable flow of raw agricultural commodities. Against this chaotic backdrop, Domino’s is separating itself from legacy QSR competitors […]
For the past few years, the restaurant tech sector has been obsessed with front-of-house automation, specifically replacing drive-thru operators and phone clerks with conversational AI voice bots. Wingstop initially led this charge, piloting automated phone order systems in 2023. But as we move deep into 2026, the brand has executed a brilliant strategic pivot. Realizing […]